Frequently Asked Questions

 

Firmness Options

The current firmness options are:

Very Soft 00-20

Highly squishable, deforms easily with very little pressure. 

This firmness option is great if you like the concept of high intensity shapes and sizes but prefer a more gentle sensory experience.

Soft like a fresh gummy candy.

Soft 00-30

Very squishable, deforms easily.

This firmness option is great for feeling defined shapes internally or externally while still having quite a bit of give.

Squishy like a gel insole

Medium 00-50

Squishable, deforms with pressure but generally keeps its form.

This firmness is great if you want to intensely feel defined shapes.

Squishable like a newly started rubber band ball.

 

Is the packaging discreet? 

It sure is! Your order ships in a plain mailer with no business name.

 

Platinum Silicone Care

All Tender Kindling sculptures/toys are made of 100% body safe, fully degassed, platinum cure silicone with silicone safe/body safe pigments.

You can wash your toy before and after use with warm water and soap of your choice. 

You can also safely boil silicone for short periods of time and some people like to use the sanitize setting on their dishwasher (Without detergent/soap! Dishwashing detergents are like soap without sudsing agents and will leave a film.)

Avoiding abrasive soap/towels/cleaners/lube will greatly extend the life of your silicone.

Water based lubricants are best to use with your toy.

Avoid silicone based lubricants, as these will wear away at the surface of your toy and over time become a hazard.

 

 Can I make returns?

The short answer is, no.

Because of the nature of the toy, being both customized and for intimate use.

 

The long answer is, maybe, under a couple circumstances:

If your toy is damaged during shipping or has bubbles on a usable surface.

 

For products damaged in shipping email Admin@TenderKindling.com

 

Small bubbles on the surface of the silicone can harbor bacteria and that’s yucky! Every toy is degassed before pouring and closely examined after curing to thoroughly prevent these bubbles from making it out of the shop. 

If bubbles exist on your toy, please email Admin@TenderKindling.com

You will be asked to destroy the toy in a specific way and provide admin with photos.